Virtual Care

MDLIVE

MDLIVE gives you the convenience of addressing many medical or behavioral health issues—any time of the day or night—by phone or online video consultation. This virtual service is a convenient alternative to urgent care or emergency room visits for non life-threatening issues. U.S. board-certified physicians, psychiatrists, and dermatologists are available 24/7/365 and can prescribe medications for a wide range of conditions when necessary.

Through MDLIVE, you can:

• Get preventive care checkups and wellness screenings
• Receive biometrics for blood-work and screenings at local facilities
• Receive prescriptions through delivery or local pharmacies

Behavioral health specialists can help you tackle:

• • Anxiety
  • Depression
  • Stress
  • Life changes
  • And more

A virtual dermatology visit can help you diagnose or treat common skin, nail and hair conditions, such as acne, eczema, psoriasis, rosacea, suspicious spots, and more. Simply upload photos of the affected area and complete your virtual visit and get treatment and prescriptions in as soon as 24 hours!

To Access MDLIVE:

1.  Log into myCigna.com and click on “Talk to a doctor.” You can also call MDLIVE at (888) 726-3171. (No phone calls for virtual dermatology.)
2. Select the type of care you need: medical care or counseling; cost will be displayed on both myCigna.com and MDLIVE
3. Follow the prompts for an on-demand urgent care visit, to make an appointment for primary or behavioral care, or to upload photos for dermatology care.

24-Hour Health Information Line

Cigna’s no-cost Health Information Line puts you in touch with a nurse advocate via chat or phone. They’re here to answer your health questions and help you make the best choice for your needs. Nurse advocates are available for questions like:

• I’ve had a fever for 2 days. Should I go to the emergency room?
• Is virtual care a good option for my needs?
• Is there a good orthopedic doctor in my area?
• I take a maintenance medication. How can I save on my prescription and get it delivered?